# Support — iSkitch

> How to install iSkitch, grant Screen Recording permission, frequently asked questions, and how to get in touch.

We're happy to help — read the quick answers below, and if you don't find what you need, drop us a line.

## Quick start

1. **Install iSkitch** from the Mac App Store (coming soon — [join the beta](https://iskitch.com/#beta) meanwhile).
2. **Open iSkitch.** A small arrow icon appears in your menu bar (top-right). The first time, the welcome window will guide you.
3. **Grant Screen Recording permission** when macOS asks: *System Settings ▸ Privacy & Security ▸ Screen Recording ▸ iSkitch ✓*. Relaunch iSkitch.
4. **Press ⌥⌘4** anywhere, drag to select a region — the editor opens with all annotation tools.

## Frequently asked questions

### Why doesn't iSkitch capture anything?

The most common reason is the Screen Recording permission. After the first launch macOS asks for it; once you grant it, **relaunch iSkitch** so the permission takes effect.

Open *System Settings ▸ Privacy & Security ▸ Screen Recording*, find iSkitch in the list and make sure its switch is ON. If it isn't listed yet, just press ⌥⌘4 once — macOS will prompt automatically.

### Where are my screenshots saved?

iSkitch never saves silently. You decide where each capture goes when you press **Save…** (or drag the image out of the window). In *iSkitch ▸ Settings ▸ Capture* you can set a **default folder** and **default format** (PNG/JPG/PDF/TIFF) so the dialog opens already where you want it.

### Can I change the capture shortcut?

The default is ⌥⌘4. Customising shortcuts is on the roadmap — it'll arrive in a future update.

### How do I share to a specific app?

Click **Share** in the bottom bar of the editor. macOS opens its native share sheet with every app that supports receiving images (Mail, Messages, Notes, Slack, Reminders, AirDrop…). You can also **drag the image directly** out of iSkitch into any app.

### Does iSkitch send my data anywhere?

No. iSkitch works entirely offline — no accounts, no tracking, no analytics. Captures stay on your Mac unless you explicitly choose to share them. Read more in our [Privacy Policy](https://iskitch.com/privacy).

### Can I run iSkitch only when I need it?

Yes. In *Settings ▸ General* toggle off **"Keep iSkitch in the menu bar (launch at login)"**. Then open it manually from Spotlight or your Applications folder only when you need to capture.

### How do I hide sensitive info in a screenshot?

Use the **Pixelate** tool — drag over the area to obscure. You can choose between four styles in the toolbar: *Pixelate*, *Blur*, *Solid block* and *Stripes*. All four are non-reversible visually.

### Which Macs is iSkitch compatible with?

macOS 14 (Sonoma) or later. Universal Binary — runs natively on both Apple Silicon (M-series) and Intel Macs.

## Still need help?

Send us an email at hello@iskitch.com. We read every message and try to reply within 24-48 hours (Mon-Fri, CET).

Reporting a bug? Please include:

- Your macOS version (Apple menu ▸ About This Mac)
- iSkitch version (Settings ▸ General — at the bottom)
- What you were doing and what you expected to happen
- A screenshot if relevant (you can use iSkitch 😉)

## Legal

- [Privacy Policy](https://iskitch.com/privacy)
- [Terms of Service](https://iskitch.com/terms)